Service Offerings
- 24x7 technical support and helpdesk
- Application and system monitoring
- Incident, problem, and change management
- Bug fixing, patches, and updates
- Performance tuning and optimization
- Backup, recovery, and system health checks
Support & Maintenance
Support & Maintenance Services
Through a combination of an expert team, advanced security analytics, leading threat intelligence, and mature security process automation, Shellinfo Cybersecurity Fusion Centers (CSFCs) help our customers detect and respond to security threats swiftly and protect and manage their security technologies comprehensively.
Our CSFC Fusion Platform ingests the telemetry collected from the comprehensive IT stack to deliver proactive threat monitoring and comprehensive protection. This helps the security teams share information and collaborate closely with clients and heighten their operational security posture so that they are prepared on time every time for any eventual incident.
Ongoing Support & System Maintenance Services
Technical Support
- Ensure continuous system availability
- Minimize downtime and service disruptions
- Maintain security and compliance
- Support business-critical applications
- Extend system lifecycle and reliability
Core Features
- SLA-based support models
- Proactive and preventive maintenance
- Remote and on-site support options
- Version and release management
- Detailed reporting and documentation
Key Benefits
- Improved system stability and performance
- Faster issue resolution
- Reduced operational risks
- Lower maintenance and ownership costs
- Enhanced user satisfaction