Ticket Office Machine

Enhancing Accessibility with Ticket Office Machines (TOM)

ShellinfoSG’s Ticket Office Machine (TOM) is a versatile operator-assisted and self-service terminal designed for modern public transportation systems. As a critical component of the Automatic Fare Collection (AFC) ecosystem, the TOM enables passengers to issue, validate, recharge, and manage travel tickets efficiently.

Built to enhance accessibility and inclusivity, the TOM supports cashless and contactless transactions, ensuring seamless fare management for all user groups, including senior citizens and passengers with special needs. Its reliable, secure, and user-friendly design improves operational efficiency while delivering a smooth and convenient ticketing experience across transit networks.

Enhancing accessibility and security, Shellinfo Global's latest Ticket Vending Machine (TVM) redefines the ticketing experience with Palm Vein authentication for seamless, touchless transactions. Designed for inclusivity, it features Braille support, an induction loop, and an audio jack, ensuring ease of use for visually and hearing- impaired passengers.

With support for QR, NFC, NCMC and EMV payments, Oppa TVM T5 offers a fast, secure, and convenient way to purchase tickets. Built for reliability and ease of maintenance, it seamlessly integrates with modern transit systems, making public transportation smarter and more accessible for all.

TVM


Ticket Office Machine (TOM) - Uses, Benefits & Features

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Ticket Office Machine (TOM) - Uses

    Issuance of Paper Tickets
    Single journey, return journey, and special tickets.

    Smart Card Issuance & Personalization
    New card issuance, initialization, and customer onboarding.

    Smart Card Recharge / Add Value
    Stored value top-up and pass loading.

    Pass Issuance & Renewal
    Monthly, quarterly, student, senior citizen, and employee passes.

    Customer Service Operations
    Balance enquiry, transaction history, card replacement, and refunds.

    Fare Adjustment & Penalty Collection
    Excess fare collection, penalties, and fare corrections.

    Interoperable Ticketing Support
    Supports closed-loop, NCMC, and integrated ticketing systems.

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Ticket Office Machine (TOM) -
Major Benefits

    Human-Assisted Transaction Accuracy
    Ensures correct fare selection and reduces passenger confusion.

    Handles Complex Transactions
    Ideal for refunds, disputes, concessions, and special cases.

    Improved Passenger Confidence
    Staff support builds trust, especially for new or elderly users.

    Centralized Revenue Control
    Secure cash handling with system-based reconciliation.

    Supports Multiple Payment Modes
    Cash, debit/credit cards, UPI, QR, and contactless payments.

    Operational Flexibility
    Can adapt to policy changes, fare revisions, and new ticket types.

    Integration with Back-Office Systems
    Real-time synchronization with AFC and revenue management systems.

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Ticket Office Machine (TOM) -
Key Features

    Multi-Function Terminal
    Ticket issuance, card management, recharge, refunds, and reports.

    User-Friendly Operator Interface
    Touchscreen with intuitive, role-based access.

    Secure Cash & Payment Modules
    Cash drawers, receipt printers, EMV/NFC-compliant card readers.

    Smart Card Reader/Writer
    Supports contactless cards, NCMC, and transit media.

    Real-Time Transaction Processing
    Instant balance update and fare validation.

    Comprehensive Reporting & Audit Logs
    Shift reports, reconciliation reports, and audit trails.

    Configurable Fare Rules
    Distance-based, zone-based, time-based, and concession fares.

    Robust & Reliable Hardware
    Industrial-grade design suitable for continuous station operation.

    Role-Based Security & Access Control
    Operator, supervisor, and admin-level permissions.


Convenience

Self-Service Ticket Vending Machines (TVMs)

  • Used by passengers to buy or top-up travel cards or tickets.
  • Accepts cash, card, QR, NFC payments.
  • Provides multilingual interfaces and receipt options.

Interaction

Operator-Assisted TOMs

  • Operated by transit staff at counters or booths.
  • Can issue special passes, handle disputes, and provide customer support.

Reliability

Mobile Ticket Machines

  • Handheld devices used by ticket inspectors or onboard bus conductors.
  • Support real-time ticket issuance and validation.

Key Functions of TOM:

TVM

  • Ticket Purchase & Recharge
  • Card Top-Up (e.g., smart cards, NFC wallets)
  • Fare Calculation & Zone Selection
  • Ticket Printing (paper or digital receipt)
  • Transaction History Display
  • Integration with National/Common Mobility Cards