Effective Date: [13-06-2025]
Last Updated: [19-06-2025]

This Privacy Policy outlines how [Shellinfo Global] (“we”, “us”, “our”) collects, uses, discloses, and protects personal information in connection with our information technology services, including software applications, hardware devices, platforms, and related services (collectively, the “Services”).

1. Scope
This policy applies to all users, clients, partners, and stakeholders who interact with our systems, whether through websites, mobile applications, on-site hardware (e.g., access gates, terminals), or APIs.

2. Information We Collect
We may collect the following categories of personal and technical information:

a. Personal Information
• Name, email address, contact number
• Identity documents (e.g., government ID for access control)
• Payment or transactional details
• Location (GPS/Wi-Fi/Station entry)
• Biometric data (if explicitly collected — e.g., facial recognition or fingerprint)

b. Device & Technical Information
• Device type, OS, IP address
• Session data, logs, error reports
• Interaction with system hardware or interfaces

c. Usage Data
• Time spent on platforms
• Access logs (e.g., entry/exit through swing gates)
• Communication metadata

3. How We Use Your Information
We use the collected information to:
• Provide and improve our services
• Facilitate access control and fare collection (for transit systems)
• Authenticate and authorize users
• Detect and prevent fraud or unauthorized access
• Maintain system performance and troubleshoot issues
• Comply with legal and regulatory obligations

4. Legal Basis for Processing
We process your data under one or more of the following:
• Consent: For services where opt-in is required.
• Contractual necessity: When data is required to deliver our services.
• Legal obligation: When required by law.
• Legitimate interest: For analytics, improvement, and security.

5. Data Retention
We retain personal information only for as long as necessary:
• To fulfill the purpose for which it was collected
• To comply with legal and regulatory requirements
• As specified in contracts or SLAs
After this period, your data is securely deleted or anonymized.

6. Data Sharing & Disclosure
We may share data:
• With service providers under strict data processing agreements
• With government authorities as required by law
• With third parties during business transfers (e.g., merger, acquisition)
• Never for marketing purposes without explicit consent
We do not sell personal data.

7. Security Measures
We implement industry-standard security practices:
• Data encryption in transit and at rest
• Access control and authentication mechanisms
• Regular vulnerability assessments and audits
• Secure device firmware and software updates

8. User Rights
Depending on applicable laws, you may have the right to:
• Access and review your data
• Correct inaccuracies
• Withdraw consent
• Request deletion or restriction
• Object to processing
• Request data portability
To exercise these rights, contact: [privacy@shellinfoglobal.com]

9. Children’s Privacy
Our services are not directed to children under the age of 13 (or 18, depending on jurisdiction). We do not knowingly collect data from minors unless authorized by a parent/guardian or government regulation.

10. Cross-Border Data Transfers
If data is transferred outside your jurisdiction, we ensure:
• Adequate data protection standards (e.g., SCCs under GDPR)
• Agreements with processors to uphold privacy obligations

11. Cookies & Tracking
Our websites and platforms may use cookies or similar technologies for:
• Session management
• Analytics and performance monitoring Users can manage preferences via browser settings or cookie banners.

12. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available at [www.shellinfoglobal.com/privacy-policy]. Material changes will be communicated via email or platform notice.

13. Contact Us
For questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, contact:
📧 Email: [privacy@shellinfoglobal.com]
📍 Address: [Shellinfosg Global Digital Technologies Pvt. Ltd. 2nd Floor, L&T Metro Rail Administrative Building, Uppal Main Road, Hyderabad-500039, Telangana, India.]
📞 Phone: [+91 40 2208 0331]